United Customers Lda (hereinafter Customers) operates the https://customers.digital/ website, and is committed, at all times, to protect your Personal Data and comply with the applicable laws regarding Data Protection, Privacy and Information Security, under the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR).
We respect and comprehend that the data collected belongs to you and/or your company and acknowledge your rights and our duty as a digital marketing company. This page informs you of our policies regarding the protection and treatment of your Personal Data, therefore we recommend its review. we are reserved the right to update the information on this page whenever it may be necessary, therefore we recommend its review on a regular basis.
1. Data Collection
We collect the strictly necessary information to provide you with a seamless experience on our website and with our brand:
– Email address
– Brand/company name
– Cookies and Usage Data
We may also collect information on how our website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Examples of Cookies we use:
– Session Cookies. We use Session Cookies to operate our website;
– Preference Cookies. We use Preference Cookies to remember your preferences and various settings;
– Security Cookies. We use Security Cookies for security purposes;
You can also find detailed information about the Cookies we use here:
Google Analytics – https://policies.google.com/privacy?hl=en
Hubspot - https://legal.hubspot.com/privacy-policy
Furthermore, to provide you with our digital marketing services, we may collect additional data related to you or related to your company. This information is collected via e-mail or other support channels, with your consent, and is treated internally by our data processors and used for the project and/or service you required only.
2. Use of Data
Customers uses the collected data for various purposes:
– To provide and maintain the website;
– To allow you to participate in interactive features of our website when you choose to do so;
– To provide customer care and support;
– To provide analysis or valuable information so that we can improve the website;
– To monitor the usage of the website;
– To detect, prevent and address technical issues;
3. Transfer of Data
Customers assures the confidentiality of your Personal Data collected on our website and the correct usage as we described above. Customers will not transfer your information to third-parties without your consent.
We may need to resort to other companies for technical services such as hosting, maintenance, management systems and others, in accordance to the legislation regarding the transfer of Personal Data.
4. Disclosure of Data
Customers may disclose your Personal Data in the good faith belief that such action is necessary to:
– To comply with a legal obligation;
– Protect and defend the rights or property of Customers;
– Prevent or investigate possible wrongdoing in connection with the website;
– Protect the personal safety of users of the website or the public;
– Protect against legal liability;
5. Data Security
We will use our internal and technical security measures to protect the integrity of your content storage, processing and transfer against unauthorised or unlawful access to, use of, or processing of such content.
If you wish to, at any time, request deletion of your personal information, data portability or to object the processing of your personal information, you can do so by emailing us or contacting us via telephone (contact information bellow).
The security of your data is important to us, but we should underline that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Service Providers
We may employ third party companies or individuals to participate on maintaining our website (“Service Providers”), to provide and manage the website on our behalf, to perform website-related services, to help us communicate with you regarding our services, or to assist us in analysing how our website is used.
These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We use the following third-party Service Providers on our website:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
7. Links to other sites
8. Users rights
According to the legislation, under the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR), the user has the right to:
– Request access to his Personal Data to the entity responsible for the information treatment;
– Receive a copy of the stored Personal Data, as well as transmit it to other entity (“Portability” principle);
– Oppose the treatment of his Personal Data;
– Rectify, limit or erase of his Personal Data (“Right to be forgotten”);
– Remove his consent, at any time;
– Be informed without unjustified delay, within 72 hours, in case there’s a data breach that may imply a serious risk to his rights;
– Complain to the responsible authorities;
Exercise of User Rights
In order to exercise any of the stated rights, you should contact us via email or letter. For that effect, the owner of the Personal Data must sign the message and submit a copy of any legal identification document.
You can contact us through the addresses stated at the end of this document.
9. Policy Changes
Given the changing circumstances and legal demands, and due to the progressive improvement of our quality of service, we advert that this policy is susceptible to changes which we may not have the possibility to prior notice you.
10. Responsibility & Contacts
Your data is collected and treated by United Customers, Lda ., with its registered office at LX Factory - Rua Rodrigues Faria 103, Edifício I4.º andar. 1300-501, Portugal , legal person no. 515678244, registered at the Commercial Registry of Lisbon under the same number.